Refund policy

Return & Refund Policy

Thank you for shopping at weddingconfetti.shop. This Return & Refund Policy applies to all products purchased on our official website https://weddingconfetti.shop, including short‑sleeve wedding gowns, formal gowns, dresses, wedding dresses, cheongsams, maxi dresses and all other bridal and special‑occasion apparel offered in our store. If you are not fully satisfied with your purchase, please read our policy below to understand your options and procedures. For any return‑related questions, please reach our customer support via email at info@weddingconfetti.shop.

Return Eligibility Window

You may submit a return request within 30 calendar days from the date you receive your delivered order. Any return requests submitted after this 30‑day window will not be accepted. The return period starts upon delivery of the last item from your order. If the final day of the return window falls on weekends or official public holidays, the deadline will extend to the next available business day.

Item Condition Requirements

To qualify for return, all returned bridal and special‑occasion garments must meet all of the following requirements:
  1. All apparel items including short‑sleeve wedding gowns, wedding dresses, formal gowns, dresses, cheongsams and maxi dresses must be unworn, unwashed, unaltered, free of stains, makeup marks, sweat, odors, pet hair or any signs of event use. All original tags, labels, protective linings and garment bags must remain fully attached and intact. Garments must not have been worn for weddings, parties or any formal events. Trying‑on should take place over clean undergarments without removing original tags.
  2. All items must be returned inside their original packaging including garment bags, dust covers and protective wrappings.
  3. You must provide valid proof of purchase such as your order confirmation email or order number when submitting a return request.
Items that show signs of usage, washing, tailoring, alteration, damage caused by customer misuse, missing original tags, labels or packaging cannot be approved for return or refund.

Non‑Returnable Items

The following categories of goods are not eligible for return, refund or exchange:
  1. Items clearly marked “Final Sale” at the time of checkout.
  2. Custom‑sized, modified, personalized or custom‑tailored bridal gowns, formal gowns and cheongsams made according to customer‑provided measurements.
  3. Goods damaged due to improper use, careless handling, alteration, or wear during weddings, ceremonies and special events after receipt.

How To Initiate a Return

Before sending any items back to us, you must submit a return request by email to info@weddingconfetti.shop. Please include your order number, list of items you want to return, and briefly state your return reason in your email message. Our support team will review your request and send you detailed return shipping instructions within 24‑48 business hours. Please do not send packages back without receiving official return instructions from our team. Customers are responsible for covering return shipping costs unless the item is defective, damaged or shipped incorrectly by our store.

Damaged, Defective or Incorrect Items

If you receive damaged, defective, wrong or missing items from your order, please email info@weddingconfetti.shop within 7 calendar days upon delivery. Kindly attach clear photos showing product defects, package damage or wrong‑item situation together with your order number. Photos must capture full garment views, fabric imperfections and original packaging. Once our team verifies the issue, we will arrange either a full refund, free replacement, or issue a prepaid return label for you at our own cost. We will not accept damage reports submitted more than 7 days after delivery.

Exchange Service

We offer exchanges for eligible standard‑size bridal and special‑occasion apparel products for different sizes or styles, subject to product stock availability. Custom‑made garments cannot be exchanged. To apply for an exchange, please send an email to info@weddingconfetti.shop with your order number and your preferred replacement specifications. If your requested variant is out‑of‑stock, we will offer you a full refund instead. Exchange shipping fees shall be borne by customers except for defective or wrong‑item cases caused by our store.

Refund Processing

Once we receive and complete inspection of your returned goods, we will send you an email notification regarding approval or rejection of your return. If your return is approved, your refund will be processed to your original payment method within 5‑10 business days. Please note banks, credit card providers and payment platforms may need extra processing time to post the refund amount to your account, and this additional delay is beyond our control. No cash refunds will be issued. Returned garments failing our quality inspection will not qualify for refund and may be sent back to the customer at customer’s expense.

Order Cancellation

You may request order cancellation before your order has been fulfilled and shipped out. Send your cancellation request to info@weddingconfetti.shop with your order number. Once an order has been shipped, cancellation is no longer available and you will need to follow our standard return procedure after you receive the parcel. Custom‑made orders cannot be cancelled once production has commenced.

International Returns

Customers placing international orders are responsible for all return shipping fees, customs duties, import taxes and any related surcharges generated during return shipment, except for store‑caused defective or wrong‑item issues.

Policy Updates

We reserve the right to revise this Return & Refund Policy at any time. Any updates will take effect once published on https://weddingconfetti.shop. Continued use of our online store after policy changes means you accept our updated terms.
If you have any concerns about our return and refund rules, please contact us at info@weddingconfetti.shop.